- Can I book by phone?
Absolutely! Please call us at 504.667.2583 to make a reservation over the phone. If there is no answer, please leave a message and we will return your call ASAP. You may also reserve your room on our booking page.
- I'm trying to book an escape for today, but it is not allowing me. Does that mean you are full for the day?
Our online reservation system for New Orleans may only allow bookings up to 2 hours prior to your game time and 8 hours prior to game time in Metairie and Kenner. If you are less than the online cut off time prior to the game you would like to attend, please call 504.667.2583 to check availability. If there is no answer, we may be watching a game. Please leave a message and we will get right back to you.
- What time should I arrive for my reservation?
Please arrive at the Clue Carré at least 15 minutes before your reservation time. The game clock automatically starts at your game time, so an on time arrival is important to give you time for the intro/rules and bathroom time before getting started. It is best to use restroom prior to arrival if possible. Late arrivals will be admitted, but your 60 minute window cannot be extended so you will have less time to plot your escape! No entry will be granted for arrivals more than 15 minutes after your game time.
- How much does the escape game cost?
The escape game costs $28 per person, plus tax in our New Orleans and Metairie locations (60 minute games), and $23 per person, plus tax in our Kenner Location. (45 minute games)
- Can I book an entire room?
Each room was designed for player capacities of between 7 and 10 people, depending on the room. While you can book any room for as few as two adults, parties may be merged until the room is full. To guarantee a room for your party only, please select "Private event" when making your reservation.
- What is the minimum number of adults that can play?
Our rooms are ideal for teams of at least 3 players. If you have fewer than 3 in your party, please try to book a time slot that has other players already. Since the escape game is based on teamwork, it is far more fun and less challenging if you are not alone.
- Can I pay in cash on arrival?
At this time, we only accept payment via credit card through our online availability calendar.
- Are children allowed?
We generally recommend the games for ages 8 and up with the presence of an adult or ages 14 and up on their own. A ticket is required for all attendees and pricing is the same at any age. 5 years old or younger do not require a ticket, but please let us know if you plan on bringing young children so that we may accommodate. Please note games are not baby proofed.
- What if I have to cancel?
Tickets are non refundable. However, we do allow you to change or reschedule your reservation, if it is at least 16 hours prior to your game time. You can alter your reservation by going into your confirmation email and clicking ‘change booking’. This will allow you to switch rooms, dates and times, as well as add players. We can also update your booking for you via email (firstname.lastname@example.org) or phone (504.667.2583).
- Can more participants fit in one game room than what is stated on website?
Each room has their own maximum capacities for safety and comfort. Vampire, Voodoo, Alien Encounter, The Bookie and Sheriff's Office are our largest rooms with a max capacity of 10 players. Carnival Heist, Haunted Swamp, and the Game Museum can accommodate up to 8 players. The French Quarter House of Curiosities can accommodate up to 7 players. The Race for the Deed can accommodate up to 6 players. We will allow one player over capacity, but any more than that would need to be separated into two games. If you would like to book one over capacity, simply book all the tickets and you can pay for the additional player upon arrival.
- Can we bring alcohol?
Unfortunately, no food or drinks are allowed in the game rooms. It is a game of logic and perception and you will need to have your full attention on solving puzzles and uncovering clues to aid in a successful escape. Any individual deemed too intoxicated to participate, may be asked to sit out.
- Do you offer a large group discounted rate?
We do offer discounts for parties larger than 30. Please contact us to inquire.
- Can you do the same room more than once?
Since the puzzles and tricks do not change, you can only visit each of our game rooms one time as to not spoil the answers for those on their first visit.
- Are your game rooms handicap accessible?
Most of our games are handicap accessible, but please call for specific inquiries regarding room accommodations. The Sheriff's Office is not handicap accessible and certain parts of the French Quarter House of Curiosities are not accessible.
- Do I need a ticket to jump at Surge in order to play the games located there?
No, we are an independent business operating inside of Surge Trampoline Park. Our lobby is located in the rear of the building. You can purchase advance game tickets on our website. Reservations are required.